SHIPPING

We ship worldwide for free, using international couriers and express postage on all orders.

Cost

We ship from our studio in New Delhi, India, worldwide for free. Please note: the availability of products is not guaranteed - if you order an item that is no longer available, we will notify you via email and promptly issue a refund.

 

Timing

We work with multiple international shipping partners to provide the best service and fastest delivery. Orders are sent by express shipping within four working days of ordering. Shipping takes approximately 7 - 10 days worldwide. Please note that once the package has been handed over to the courier, the shipping is out of our control and there may be unforeseen delays. Refused packages will be assessed and charged a restocking fee of twice the original shipping rate.

Tracking information

We generally don't provide tracking numbers for orders. However, if you would like to receive your tracking number, please email us and we'll share it with you. 

PO boxes

Our courier partners are not able to ship to PO boxes. If you provide a PO box address for shipping at check out, we will email you for an alternate shipping address which may result in delays in shipping.

Packing

Smaller jewellery comes packed in recycled sari pouches and all products come packed in a recycled sari carry bag made by our partner, the Self Employed Women's Association. They come to you ready for gifting, and if you’d like to add a personal note inside the package, just drop us an email to let us know. 

 

Customs and duties

International customers (outside India) are responsible for duties and taxes in the destination country. House of Wandering Silk cannot estimate or cover duties or customs on international shipping.

RETURNS & EXCHANGES

Satisfaction guaranteed! We at House of Wandering Silk want you to be thrilled with your purchase and blown away by our customer service. If for any reason you are not completely satisfied with your product, we accept returns for refunds/exchange. 

 

If you have any questions, please reach out to us before placing your order. We are here to help!

 

 

Cancellations

Once your order has been confirmed, we cannot accept cancellations. 

Sale items

We cannot accept returns/exchanges on final sale items.

 

Return policy

If for any reason you are not satisfied with your House of Wandering Silk purchase, we accept returns within 14 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it, with the tag attached. It must be returned with the original packaging and any accessories that came with it. Customers are responsible for covering the return shipping cost to House of Wandering Silk's studio in New Delhi, India. We are not responsible for any loss or damage to the goods during their return shipping to us - if you are shipping an item over Rs.3500, you should consider using a trackable shipping service or purchasing shipping insurance.

Charges for refunds

A flat rate of Rs.500 (for packages shipped within India) or Rs.1000 (for shipping outside India) will be deducted from your refund to cover our shipping cost to you.

In the case House of Wandering Silk is charged customs/duties upon delivery of the return, this amount will be deducted from the refund.

Defective products/mistaken deliveries

In the case you receive a defective product or the wrong product, House of Wandering Silk will provide you a full refund and cover the cost of the return shipping to us in New Delhi, India.

To initiate a return for refund or exchange, please fill this form and we will reply to you within two working days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Provided the item is in the same condition as it was when sent to you, we will immediately issue your refund/exchange, minus charges detailed above for refunds. In case the item has been damaged during its time with you or during the return shipping, we will estimate a fair cost of the damage and deduct this from your refund. 

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