RETURNS & EXCHANGES

Satisfaction guaranteed! We at House of Wandering Silk want you to be thrilled with your purchase and blown away by our customer service. If for any reason you are not completely satisfied with your product, we accept returns for refunds/exchange. 

 

If you have any questions, please reach out to us before placing your order. We are here to help!

 

 

Cancellations

Once your order has been confirmed, we cannot accept cancellations. 

Sale items

We cannot accept returns/exchanges on final sale items.

 

Return policy

If for any reason you are not satisfied with your House of Wandering Silk purchase, we accept returns within 14 days of receipt for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it, with the tag attached. It must be returned with the original packaging and any accessories that came with it. Customers are responsible for covering the return shipping cost to House of Wandering Silk's studio in New Delhi, India. We are not responsible for any loss or damage to the goods during their return shipping to us - if you are shipping an item over Rs.3500, you should consider using a trackable shipping service or purchasing shipping insurance.

Charges for refunds

A flat rate of Rs.500 (for packages shipped within India) or Rs.1000 (for shipping outside India) will be deducted from your refund to cover our shipping cost to you.

In the case House of Wandering Silk is charged customs/duties upon delivery of the return, this amount will be deducted from the refund.

Defective products/mistaken deliveries

In the case you receive a defective product or the wrong product, House of Wandering Silk will provide you a full refund and cover the cost of the return shipping to us in New Delhi, India.

To initiate a return for refund or exchange, please fill this form and we will reply to you within two working days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Provided the item is in the same condition as it was when sent to you, we will immediately issue your refund/exchange, minus charges detailed above for refunds. In case the item has been damaged during its time with you or during the return shipping, we will estimate a fair cost of the damage and deduct this from your refund. 

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